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TERMS AND CONDITIONS

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At the time of online registration and participation in any SHAN TENNIS ACADEMY programs, events or demonstrations, you’re agreeing to all of these terms below:

 

PRIVATE LESSON PROGRAM POLICIES

The tennis facility makes a certain number of courts available for private tennis lessons and/or public play. If a private tennis lesson is canceled at the last minute, that tennis court may go unused and the tennis pro will be financially responsible for the court they reserved specifically for your lesson.

 

PAYMENT POLICY:

  • Private lessons can be paid prior to or at the end of the lesson: Online No refund. A credit will be issued.

 

CANCELLATION POLICY:

  • There will be NO CHARGE for cancellations made MORE than 24-hours in advance.

  • Cancellations made in less than 24-hours’ notice will be charged FULL AMOUNT of the fee for the private lesson.

  • Please contact the coach directly via text message to cancel your private lesson. 

 

AFTER SCHOOL PROGRAM POLICIES

RULES AND POLICIES:

  • Monthly tuitions are based on “4 weeks”, this means that if a month has 5 weeks you will get extra days. On another note if a month has 5 weeks and we are closed due to a holiday or weather issues, or if you miss a class, no make-up will be required.

  • Pro-rated fees are only applicable on the initial month of enrollment.

  • Fees may not be credited toward missed classes.

  • Tuition is due by the 5th of each month

 

RECURRING MONTHLY FEES:

  • You can pick and choose your day as long as there is space in the class.

  • Our programs run monthly.

  • When you register for a class with us, you will automatically be registered for the following month until you cancel.

  • On or around the 26th of each month, your card on file will be charged for the classes you are currently enrolled in and this will confirm your participation for the next month of classes. 

  • If we are not able to charge your card on file, we will send you and invoice.

  • Kindly pay your invoice by the 30th of the month to secure your spot and avoid a 5% late fee.

 

CANCELATION:

  • If a participant needs to cancel their enrollment in the program, they must notify us by the 25th of the previous month via email or text message.

  • Failure to do so will result in the forfeiture of the monthly fee. There are no refunds for class fees but future credit may be applied in some cases.

  • To cancel your enrollment for the following month, please email shangguan028@gmail.com  or text us at  4087153739. 

 

RULES:

  • In case of weather issues, program cancelations will be communicated via email or text message an hour prior to the beginning of the class.

  • Make-ups and rainouts: Makeups are offered, but due to Covid 19 and the limited space, a makeup must be scheduled and approved. Makeup can be carried over one month in addition to your monthly enrollment and if there is room.

  • We will schedule additional Saturday or Sunday make-up classes if needed.

  • There are no make-up classes given for holidays.

  • Refunds or credits are not issued due to weather interruption. You will have a make-up.

 

MAKE-UP POLICY :

  • If a participant needs to miss a class, please contact us at least 24 hours before the class time to be allowed a make-up. 

  • You may make up the class on another day within the next 14 days of your missed class. 

  • Please email or text us to confirm availability on the day you wish to attend the make-up class.

 

ADULT LIVE BALL PROGRAM POLICIES

  • The same cancellation policy for the afterschool program applies to Adult Live ball program except, adults have 30 days to make up a missed class that was canceled with enough notice.

  • For Dropin-registrations, any cancellations must be given at least 24 hours prior to the class start time to be allowed a make up. 

 

SEASONAL CAMP PROGRAM POLICIES

PAYMENT POLICY:

Registration must be paid in full prior to the start of the camp to secure your spot.

CANCELLATION POLICY:

If you cancel within 72 hours, you will get a refund minus the processing fees. If you cancel past 72 hours, a credit will be issued towards any of our programs.

RULES:

  • Camp runs on a weekly basis.

  • Make-ups are offered, but due to Covid 19 and the limited space, a make-up must be scheduled and approved by Andrew Mateljan 

  • Drop-ins are available only when scheduled directly with Andrew Mateljan via email and if space is available.

 

Thank you for taking the time to read and understand all the above policies and procedures. We also thank you for your continued support.

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